EZ Cabs – Terms and Conditions of Service
Effective Date: 20th June 2025
Company: Deep Zoom UK Ltd (trading as EZ Cabs)
Address: 255 Stoney Stanton Road, Coventry, CV1 4FR
Email: info@ezcabs.co.uk
Phone: 02477 360 215
Introduction
These Terms and Conditions govern the relationship between EZ Cabs (“we”, “us”, “our”) and the customer (“you”, “your”) for the use of our taxi, courier, and related services (“Services”). By booking or using our Services via phone, website, app, or any other channel, you agree to be bound by these Terms.
Booking and Service Use
You may book services via phone, website, messaging apps, or in person.
By making a booking, you confirm:
You are authorised to do so.
You accept full responsibility for all charges.
Bookings may be made for third parties (e.g., family members); however, the booker is responsible for the fare and conduct of the passenger.
Passenger Conduct and Safety
We reserve the right to refuse service if a passenger is:
Abusive, threatening, or intoxicated
Poses a safety risk
Refuses to pay
CCTV or dashcams may be in use in some vehicles. Signs will be displayed where applicable.
Unaccompanied Minors
Passengers must be 16 or older to travel unaccompanied unless:
Travelling as part of an approved school contract
We have parental consent on record
Charges and Pricing
Service charges may include:
Base fare (distance and vehicle type)
Waiting time
Toll charges or airport fees
Late-night, high-demand, or holiday surcharges
Cancellation or no-show fees
Prices may vary without prior notice due to traffic conditions, road closures, or other unforeseen factors. A current pricing guide is available on request.
Payment Terms
We accept card payments online and in-vehicle (where available).
Cash is accepted at the driver’s discretion for local journeys.
All airport and festive period bookings must be prepaid.
Invoiced bookings must be paid in full within 14 days. Late payments may incur 3% interest per month and administrative fees.
Cancellations and Refunds
Standard Cancellation Policy
For bookings under 10 miles:
| Notice Period | Pre-Booked Refund | ASAP Booking Refund |
|---|---|---|
| Over 4 hours | Full Refund | N/A |
| Less than 4 hours | No Refund | N/A |
| After dispatch | No Refund | No Refund |
For bookings over 10 miles or executive cars:
| Notice Period | Pre-Booked Refund | ASAP Booking Refund |
|---|---|---|
| Over 24 hours | Full Refund | N/A |
| Less than 24 hours | No Refund | N/A |
| After dispatch | No Refund | No Refund |
Festive Period
Applies:
24 Dec 18:00 – 27 Dec 06:00
31 Dec 18:00 – 1 Jan 06:00
| Booking Type | Cancellation Window | Refund Policy |
|---|---|---|
| Pre-booking | Up to 1 hour before | Full Refund |
| Vehicle dispatched | Any time after dispatch | No Refund |
| ASAP booking | Any time | No Refund |
Delays and Liability
We aim to be punctual but cannot guarantee exact arrival times due to traffic, weather, or unforeseen events. No refunds will be provided for such delays; however, goodwill adjustments may be offered at our discretion.
Liability Limitations
We are not liable for:
Loss or damage to items valued over £100 unless agreed in advance.
Hazardous, illegal, perishable, or fragile items.
Indirect losses or business disruption.
Maximum liability per journey is the lesser of £150 or the item’s value.
Dispute Resolution
If you have a complaint or dispute regarding our service, please contact us at info@ezcabs.co.uk. We aim to respond within 3 working days. Escalated complaints may be referred to relevant licensing authorities.
Amendments
We reserve the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website and apply immediately to all new bookings.